Contents
At Achar Mart (acharmart.com), your privacy is important to us. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and your rights regarding your data. By using our website or placing an order, you agree to the practices described in this policy.
Overview
Achar Mart is an online pickle (achar) store operating through our website acharmart.com, WhatsApp, and other communication channels. We are committed to protecting the personal information of our customers, website visitors, and partners.
This policy applies to all information collected through:
- Our website at acharmart.com
- WhatsApp communications at +92 307 5957134
- Email correspondence at info@acharmart.com
- Phone calls and SMS messages
- Any other interaction with our business
Our Commitment: We do not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is used solely to serve you better.
Data We Collect
We collect different types of information depending on how you interact with us:
| Data Type | Examples | Purpose |
|---|---|---|
| Identity Data | Full name | Order processing & communication |
| Contact Data | Phone, WhatsApp, email | Order updates & customer support |
| Delivery Data | Delivery address, city, area | Shipping & courier dispatch |
| Transaction Data | Order details, payment method, amount | Order fulfillment & invoicing |
| Technical Data | IP address, browser type, device info | Website security & analytics |
| Usage Data | Pages visited, time on site, clicks | Improving website experience |
| Communication Data | WhatsApp messages, emails, call records | Customer service & dispute resolution |
| Preference Data | Spice level, jar size, flavor choices | Personalizing your order & recommendations |
Sensitive Data: We do not intentionally collect sensitive personal data such as national ID numbers or financial account details. Please do not share such information with us unnecessarily.
How We Collect Your Data
- Website Forms: When you fill out our contact form, checkout form, or any other form on acharmart.com.
- WhatsApp: When you message us at +92 307 5957134 to place an order or ask questions.
- Email: When you send us an email at info@acharmart.com.
- Phone Calls: When you call us directly for orders or inquiries.
- Order Placement: Automatically when you complete a purchase through our website checkout.
- Cookies & Analytics: Automatically through browser cookies when you visit our website.
- Social Media: If you contact us through Facebook, Instagram, Twitter, or LinkedIn.
How We Use Your Data
- Order Processing: To process, pack, and dispatch your pickle orders.
- Delivery Coordination: To share your delivery address with our courier partners for shipment.
- Customer Communication: To send order confirmations, tracking updates, and respond to queries via WhatsApp, SMS, or email.
- Invoicing & Records: To generate invoices and maintain transaction records for accounting purposes.
- Customer Support: To resolve complaints, returns, or disputes related to your orders.
- Website Improvement: To analyze usage patterns and improve our website experience.
- Marketing (Optional): To inform you about new pickle flavors, promotions, or discounts — only if you have not opted out.
Legal Basis: We process your data based on (a) contract performance — to fulfill your order, (b) legitimate interests — to improve our services, and (c) consent — for optional marketing communications.
Data Sharing & Disclosure
We do not sell, rent, or trade your personal information. We may share your data only in these limited circumstances:
- Courier & Delivery Partners: Your name, phone number, and delivery address are shared with our courier partners solely to deliver your order.
- Payment Processors: Payment information is processed through secure payment gateways. We do not store your full card or banking details on our servers.
- Analytics Providers: Anonymized website usage data may be processed by tools such as Google Analytics.
- Legal Requirements: We may disclose information if required by law, court order, or government authority in Pakistan.
- Business Transfers: In the event of a merger or sale of our business, customer data may transfer to the new entity under the same privacy protections.
No Third-Party Marketing: We never share your contact details with advertisers or data brokers. Your information stays with us and our essential service providers only.
Cookies Policy
Our website uses cookies to enhance your browsing experience:
- Essential Cookies: Required for shopping cart, checkout, and login. Cannot be disabled.
- Analytics Cookies: Help us understand how visitors use our website. Data is anonymized.
- Preference Cookies: Remember your language, region, and previously viewed pickle products.
- Marketing Cookies: Used to show relevant ads on other platforms. You can opt out through your browser settings.
Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, or disclosure. Payment transactions are processed via secure, encrypted gateways. However, no online platform can guarantee 100% security, so we encourage caution when sharing sensitive information.
Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy — typically for the duration of your customer relationship with us, plus a reasonable period for accounting and legal compliance. You may request earlier deletion at any time, subject to our legal obligations.
Your Rights
Depending on your location, you may have the right to:
- Access — request a copy of the personal data we hold about you
- Rectification — request correction of inaccurate or incomplete data
- Erasure — request deletion of your personal data, under certain conditions
- Restriction — request that we limit how we process your data
- Objection — object to certain types of data processing, including marketing
- Data Portability — request a transfer of your data to another service
- Opt-Out of Sale — Achar Mart does not sell personal data, so this right is automatically respected
To exercise any of these rights, contact us using the details in Section 14. We respond to all verified requests within 30 days.
Third-Party Links
Our website may contain links to third-party sites (such as courier tracking pages or social media). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies separately.
Children’s Privacy
Achar Mart’s website is not directed at children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it promptly.
WhatsApp & SMS Communications
Since many customers prefer contacting us via WhatsApp, please note:
- Messages sent to our WhatsApp number are used solely to process your order or respond to your query.
- We may send order confirmations, delivery updates, or promotional messages via WhatsApp/SMS — you can opt out of promotional messages anytime by replying “STOP.”
- WhatsApp is operated by Meta, and message transmission is subject to WhatsApp’s own privacy policy.
Policy Updates
We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our website after changes means you accept the revised policy.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, reach out to us:
- 📞 Phone / WhatsApp: +92 307 5957134
- ✉️ Email: info@acharmart.com
- 📍 Address: The Enterprise, 15KM, Multan Rd, Gopi Rai, Lahore, Punjab 54500